Refund policy

General Policy

Due to the nature of the products sold, most items are final sale. 

To be eligible for a return, your item must be in the same condition that you received it, with its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@ontariorestaurantsupply.ca. Please note that returns will need to be sent to the following address: 530 First Street, London Ontario, Canada.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Should a return be approved, a 25% re-stocking fee will apply.

You can always contact us for any return question at info@ontariorestaurantsupply.ca

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ontariorestaurantsupply.ca

Credit Card Handling Charges Will Apply At 5%